Predictive Monitoring of the Enterprise Cloud

Results-driven technical leader with 14-year career combining hands-on operational expertise, track record of facilitating change across the enterprise and experience with diverse business problems. COMCAST CONVERGED PRODUCTS, Philadelphia, PA Director of Production Support. Lead efforts around key technology operations at a start-up focused on developing the next generation of cable video products and services, based on Cloud Computing and IP Video technology. Team’s mandate is to maintain high systems availability across multiple clouds, for customer-facing services and development/QA activities. • Lead a team comprising 4 onsite Incident Managers, 3 analysts and 16 offshore analysts focused on maintaining 99.99% and higher availability for critical business systems. • Managed an annual budget of over $2.5 million and managed relationships with over 7 vendors who provided outsourced services, monitoring tool capabilities and consulting services. • Team’s scope includes 4 data centers with over 2,000 servers and multiple technology stacks. • Overseeing technologies to monitor the performance and health of cutting edge virtualization and cloud computing infrastructure. • Leveraged Information Technology Infrastructure Library (ITIL) Methodologies to develop processes around Incident Management, Change Management and Strategic Alignment of IT Services. • Developed Service Level Agreements (SLAs) in discussion with the business community and led team towards constantly meeting or beating the defined SLAs.